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Privacy Policy

Last updated: 21/06/2018


Your personal privacy is very important to ChainTerra (“we”, “us”, or “our”), who owns and operates (the “Website”). This Privacy Policy provides to the Users (“user”, “you”) an information regarding our policies on the processing of personal information, that we receive from users of the The “Personal Information” is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains. We and/or our representatives use your Personal Information only for providing and improving the Website. The Personal Information on this Website is collected, controlled and processed by Us. By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Types of Information We Collect

    1. In limited cases, such as registration on our Website, and only with your consent we may collect the Personal Information, namely your name, nickname, e-mail address (including e-mails of third-party service providers), alias, password, birthday date and sex.
    2. We may collect the following information:
      1. Cookies;
      2. Your mobile devices you use with the Website may provide some information, such as the type (including identifiers) of the device, platform type, your internet service, operating system, geolocation information, browser you use, browser language, or the pages you visit.
      3. The Website may provide some of your behavior information, such as your visiting the Website, clicking on ads or other similar information. Such information may be received with additional related data (or metadata), such as the time, date and location related to such information.
      4. Our Website can automatically collect and process several types of information, including information about affiliate user, your chat history/messages/language; registration date/time, time zone, website language; IP Addresses/user agent/date/action (history of browsing connections); history of mining (hashrate/shares/workers), hardware benchmark results, software installation id, user hardware specs, online (mining) history and referrer information.
      5. Information about your transactions history such as internal transfer target user, withdraw wallet address, pay-in BTC address.
      6. You can change the Personal Information that you have provided us at any time by writing us an e-mail to
      7. We do not collect any information that may identify you without your permission. However, we use Google Analytics on our Website. If You want to know more about Google Analytics and its “do not track” policy, please visit
  2. Personal Information Sharing

    1. You agree that we may share and transfer your information which no longer identifies you (pseudonymisation) to the third party who is a contracting party with us, usually our services providers or advertising partners.
    2. We never use or share Personal Information provided to us online in ways unrelated to the ones described in this Privacy Policy. We also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses, if applicable.
  3. How Your Personal Information Is Used

    1. We use the information we collect for a following purposes:
      1. To provide, maintain, protect and improve our services. Moreover, we collect Personal Information so that you will be able to access your account and provide you with our services;
      2. To comply with our legal obligations, such as the necessity to provide answers to competent authorities, contract obligations etc.;
      3. To protect you from malicious and scam activity;
      4. To send you e-mail notifications in order to inform you about our system updates, news, special offers etc.
  4. Cookies

    1. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a Website and stored on your computer’s hard drive.
    2. Like many websites, we use “cookies” to collect information. We use cookies on our Website to collect data about your visit and to allow you to navigate from page to page without having to re-login each time, count visits, and see which areas and features of our Website are popular. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
  5. Data Retention

    1. We will retain your information for as long as your registration is active, your information is needed to provide you services, or as required to fulfill our legal obligations. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
    2. By contacting us at you can at any time obtain the confirmation whether or not the personal data concerning you is being processed.
    3. You have the right to access and export your Personal Information at any time by sending the request to
  6. Privacy Complaints

    1. To the extent that our processing of your Personal Information is subject to the respective laws and regulations in the sphere of privacy, we rely on our legitimate interests, described above, to process your data. You have a right to object to our use of your Personal Information for our own marketing purpose at any time by clicking on the special button and opting out from receiving all email. You may also object to processing by emailing
    2. We take privacy concerns seriously. If you believe that we have not complied with this Privacy Policy with respect to your Personal Information, you may contact our Data Protection Office at In your message please describe in as much detail as possible the ways in which you believe that the Website’s Privacy Policy has not been complied with. We will investigate your complaint promptly and will reply to you within 30 days.
  7. Links to Third-party Services

    1. Our Website can contain links to third-party services. However, you should be informed that we are not responsible for the privacy policy of these websites. Please, read through privacy statement of these third-party websites before sharing your personal information.
  8. Law and Harm

    1. Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property.
  9. Children

    1. We do not intend to solicit or collect Personal Information from anyone under the age of 16 or under the legal age of your country, if it is higher. If you are under 16 or are not of a legal age of your country, you shall not provide Personal Information on this Website.
  10. Right to be forgotten

    1. If you want to cancel your registration and delete all information that would allow anyone to identify you or request that we no longer use and process your information to provide you services please write us at We will respond to your request within 30 days. Please note that such a request will also terminate your registration on the Website.
    2. We will also automatically and without undue delay erase your Personal Information when it is no longer necessary in relation to the purposes for which it was collected or otherwise processed.
  11. Changes to This Privacy Policy

    1. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
    2. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Website.
  12. Contact Us

    1. If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, you can contact our Data Protection Office at
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